Thank you for shopping at DevStore. DevStore sells digital developer assets, web software, scripts, and code license packages. We want to ensure you are fully informed about our returns and refund guidelines for all digital products purchased on our site.
1. General Rule: All Sales are Final
Due to the nature of digital goods (source code files, developer software, templates, libraries, and licenses), which are delivered electronically and immediately after purchase and cannot be returned, reclaimed, or deactivated once accessed, all sales are final and non-refundable once a purchase transaction is authorized and a download link is generated.
2. Refund Eligibility Criteria
We want you to be completely satisfied with your purchase. A refund request may be reviewed and approved under the following exceptional circumstances:
- Product is Completely Unusable: If the code package is corrupt, has missing essential assets, or does not build or run as described, and our support team is unable to resolve the issue for you within seven (7) business days of your support request.
- Double Transaction / Duplicate Purchase: If you accidentally purchased the exact same digital asset twice within a 24-hour period, we will issue a full refund for the duplicate transaction.
- Unauthorized Transaction: If the transaction was unauthorized or fraudulent, subject to verification by our payment gateway (Razorpay).
3. Non-Eligible Situations
Refunds will not be issued in the following scenarios:
- You changed your mind after purchasing.
- You do not have the technical skills required to integrate or use the source code.
- The product lacks a specific feature that was not listed in the product description.
- Your hosting environment or framework version is incompatible with the product specs.
4. How to Request a Refund
To request a refund, please email us at onlinedevstore@gmail.com within seven (7) days of your purchase. Your email must include:
- Your Full Name and email address.
- The Order ID or Razorpay Transaction ID.
- A detailed explanation and screenshots/logs of the technical issue you are facing.
5. Processing Refunds
Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days. Please note that once a refund is processed, your authorization to use the digital asset is permanently revoked, and downloading the asset from your dashboard will be disabled.